About Us, Privacy & Terms

Who we are and what do we do ?

With over 10 years experience in the industry LGFA92 was founded by an experienced Council Tax advisor and paralegal , with a background primarily in Council Tax recovery. By being specialists in Council Tax our aim is to provide expert, independent and high quality assistance to Council Tax payers. We can assist in a full range of Council Tax disputes, from discount disputes to liability disputes and everything in between.

LGFA92’s specialist Council Tax advisor is an associate member (A. NALP) of the National Association of Licenced Paralegals. As a member we agree to work via their code of ethics and our membership is subject to their code of conduct for complaints. Please note the the following regarding how we can act for you.

Paralegals can do most things a solicitor can do – but not everything. Some work, known as ‘Reserved Activities’ can only be carried out by a solicitor, or a specifically licensed paralegal. In brief, a paralegal is legally trained and educated to perform legal tasks and offer specialist legal assistance in their field but is not a qualified solicitor.

LGFA92 offer a range of fixed and hourly fee structures depending on the exact situation. Contact us for details and we can provide a quote. In order to work in the most efficient way to save you time and money LGFA92 work digitally as much as possible. This means that we can work smarter and faster to deal with your problems by making use of email and electronic documents to reduce our costs and pass the savings on to you.

Privacy and data processing policy
Description of processing
The following is a broad description of the way this organisation/data controller processes personal information. To understand how your own personal information is processed you may need to refer to any personal communications you have received, check any privacy notices the organisation has provided or contact the organisation to ask about your personal circumstances.
Reasons/purposes for processing information We process personal information to enable us to provide consultancy and advisory services, to promote our services, to maintain our own accounts and records and to support and manage our employees.
Type/classes of information processed We process information relating to the above reasons/purposes. This information may include:
  • personal details
  • family, lifestyle and social circumstances
  • Council Tax related information
  • business activities of the person whose personal information we are processing
  • goods and services provided
  • financial details
  • education details
  • employment details

We also process sensitive classes of information that may include:

  • physical or mental health details
  • Who the information is processed about

We process personal information about our customers, clients and employees, complainants and enquirers, suppliers, advisers and other professional experts.

Who the information may be shared with

We sometimes need to share the personal information we process with the individual themself and also with other organisations. Where this is necessary we are required to comply with all aspects of the Data Protection Act (DPA). What follows is a description of the types of organisations we may need to share some of the personal information we process with for one or more reasons.

Where necessary or required we share information with:

  • business associates and other professional advisers
  • family, associates and representatives of the person whose personal data we are processing
  • financial organisations
  • current, past or prospective employers
  • educators and examining bodies
  • suppliers and services providers
  • traders in personal data

Consulting and advisory services

Information is processed for consultancy and advisory services that are offered. For this reason the information processed may include name, contact details, family details, financial details, and the goods and services provided. This information may be about customers and clients. Where necessary this information is shared with the data subject themselves, business associates and other professional advisers, current, past or prospective employers and service providers. Information may be shared by way of referral to other organisations with the permission of the subject.

Terms of service – written opinion
  1. LGFA92 will write their written opinion on the issues raised within the query. The written opinion is solely the view of LGFA92 based on our interpretation of legislation. Your local authority is free to dispute this view. A binding decision may require the intervention of a valuation tribunal.
  2. An initial quote will only be issued following discussion with you. Where it is confirmed in writing that you are happy with the quote from LGFA92 then LGFA92 will accept or reject the case at this point. Where LGFA92 accept the case then the agreed price will become due prior to the work being released to the client, unless otherwise agreed.
  3. LGFA92 work on a basis of full disclosure and honesty when information is requested from the client. If this is not the case then the service may be terminated as below(4).
  4. LGFA92 may terminate the service at any point and at their discretion if they believe the service is no longer appropriate or further information is received which substantially affects the previous quote.
  5. Where an increase in the original quoted price is required the client will be notified however they retain the right to withdraw from any further service.
  6. Unless otherwise agreed payment must be made before our written opinion is issued. As a bespoke item, once work has begun then full payment for the work undertaken will be due and will not be waived.
  7. All follow-on queries will be limited to the points covered in our written opinion and further queries may incur additional charges.
  8. Where LGFA92 agree to alter any terms of service or payment these must be agreed in writing.

Terms of service – hourly work

  1. Where LGFA92 take a case on a hourly basis we will deal with the case based on our interpretation of legislation. Your local authority is free to dispute this view. A binding decision may require the intervention of a valuation tribunal.
  2. An initial quote will only be issued following discussion with you. Where it is confirmed in writing that you are happy with the quote from LGFA92 then LGFA92 will accept or reject the case at this point. Where LGFA92 accept the case then the agreed price will become due prior to the work being released to the client, unless otherwise agreed.
  3. LGFA92 work on a basis of full disclosure and honesty when information is requested from the client. If this is not the case then the service may be terminated as below(4).
  4. LGFA92 may terminate the service at any point and at their discretion if they believe the service is no longer appropriate or further information is received which substantially affects the previous quote.
  5. Where an increase in the original quoted price is required the client will be notified however they retain the right to withdraw from any further service.
  6. Unless otherwise agreed payment must be made before our written opinion is issued. As a bespoke item, once work has begun then full payment for the work undertaken will be due.
  7. All follow-on queries will be limited to the points covered in our original agreement and further queries may incur additional charges.
  8. Where LGFA92 agree to alter any terms of service or payment these must be agreed in writing.